Tactful and considerate

Tactful and considerate

A Security Guardis employed to protect the interests of the property owner; however the everyday citizen often assumes that the guard is there to protect the interests of the general public. This perception does not limit the guard’s ability to do their job. Public support can often be one of the guards’ most valuable assets. In order to carry out the orders of the security job, a guard must have the respect of the people on the site. This attitude of respect and consideration is especially important in dealing with individuals who may be intoxicated or otherwise incapacitated.

Confrontational individuals may not be accustomed to being treated with respect and dignity. This can work in a guard’s advantage in dealing with a difficult situation. Kindness, consideration, and tact should always be the first method of approach with any individual. No matter what their situation, human beings respond best to those who allow them to keep their dignity. Those who are not accustomed to being treated with consideration and respect often respond to tact and kindness more positively than those who receive these pleasantries all the time. An attitude of consideration and tact can help the guard to accomplish the duties of their job more easily than one of disregard or contempt. Treat all individuals you encounter as you would like to be treated. As you do not know all the details of their story, it is always wisest to assume the best about people. Drunk or disorderly persons are still in full possession of all their human rights under Canadian Law, and therefore deserve to be treated as such.