Verbal De-Escalation & Crisis Intervention

What you will you learn:

This extensive training program provides the learner with essential skills to deal with non violent crisis situations with confidence. Learn how to handle assaultive, disruptive, and out-of-control behaviour through a combination of verbal, non-verbal and physical intervention skills.

Course Description:

This 6 hour online training program provides the candidate with an internationally recognized certification of completion.

The online course can be completed from your home computer, laptop or smart phone. This program can be completed on your own time and pace.

The program and certification is currently recognized and is in use by major corporations and private security agencies in Canada, USA, Europe, Asia, Australia and the Middle East.


Upon completion of the Training program, you will receive the following:

  • Physical Wall Certificate of Completion
  • Digital Certificate of Completion
  • Plastic ID card
  • GCTactical patch

The GCTactical training program and certification is recognized and in use by major corporations and private agencies in Canada, USA, Europe, Asia, Australia and the Middle East.

Verbal De-Escalation & Crisis Intervention



  • Module 1: Introduction to Verbal De-escalation and Crisis Prevention
  • Module 2: Conflict Avoidance VS Conflict Prevention
  • Module 03: Effective Communication
  • Mental Illness and Emotional Control for Security Professionals and Front-Line Workers
  • Module 05: Situational Awareness and Conflict Prevention
  • Module 06: Physical Intervention Techniques
  • Module 07: Crisis Management
  • Module 08: Scenarios

Duration: 6 Hours


What are the benefits ?

  • Increased employment opportunities
  • Qualify for higher pay wages and salary
  • Due diligence and court requirements
  • Increased personal qualifications
  • Self protection and education
  • Increased specialized training


Who should take this course ?

This training is essential for all frontline workers such as security guards, health care workers, customer service representatives and retail store employees.

    • Front Line Workers
    • Security Guards
    • Health Care Workers
    • Loss Prevention Officers
    • Customer Service Representatives
    • Safety Agents