Exercise restraint

Exercise restraint

Restraint is an important factor when dealing with difficult or angry people. The Security Guard should act without haste or undue emotion. Abusive language, arguing, or force should be avoided in all situations if possible. Difficult and angry people may raise their voice, shout, yell, or they may even be verbally abusive. Actions such as these will add to the frustration of dealing with the situation. If the Security Guard uses restraint in dealing with the situation it will work to the benefit of the Security Guard if the person files a complaint with the company or individuals in charge of the site. Restraint is an attitude that must be stressed as it can assist in making the best of bad situations.