Module 1: Introduction to Verbal De-escalation and Crisis Prevention

NOTE: You must watch each video entirely from beginning to end.  Each video is approximately 3 to 10 minutes long. Once the video ends, you will be able to continue to the next video.

Welcome to the first lesson of our complete course on Verbal De-escalation and Crisis Intervention designed for Security Professionals and Front-Line Workers.

In this first session, we will establish the framework for comprehending the key principles of “Verbal De-escalation and Crisis Prevention.

Security Professionals and frontline workers have an important role in ensuring safety and order in a variety of settings, often finding themselves at the center of possible disputes. This program will explain the core concepts of conflict avoidance and violence prevention to help you develop the skills and knowledge required for proactive involvement.